Customer satisfaction is our #1 priority! 

We are honored that you chose to make your purchase with us.

Sale items are not accepted for refund unless the product is defective.

Shipping will not be reimbured for returned items. You will receive an invoice for shipping charges for shipping of exchanged/returned items.

Ocassionally a outfit doesn't fit, however,

custom items, pageantry items, personalized (monogrammed), embroidered/appliqued items and holiday items are Non-Returnable, Non-Refundable.

Hair Bows and Hair accessories are non Returnable, Non-Refundable.

Tutus and Tutu Dresses are Non Returnable, Non Refundable.

Please  send us an e-mail to mail@southernbabies.com for a return

 authorization # and then ship your item back. All returns must be authorized in advance.

We have a 10 day return/exchange policy. All we ask is that merchandise returned be in its original condition.  

Merchandise may not have been worn, washed, or dry cleaned.

Your approved returns/exchanges must be received in our office within 10 days of the date you received your order.

Please email us at mail@southernbabies.com for return shipping address and return shipping confirmation prior to sending back any returns.

Refunds will NOT be issued until your item(s) have been returned. Items returned after 10 days, will not be accepted and will be returned to sender. Returned Items will be processed within 30 days of being received.

If you would like to exchange your merchandise for another size,

 we recommend placing a new order for the new size and sending the original merchandise back for a refund. 

But Please Keep in Mind, if your item(s) have been personalized or custom ordered,

 they are not returnable for refunds or exchanges.

We are not responsible for natural wear and tear on garments. Nor are we responsible for items that have not been laundered correctly.

Squeaker Shoes are non-returnable, non-exchangable

Shoes that are worn or damaged after wear, will not be accepted returns.

Once a squeaky shoe order has been processed, changes or cancellations will not be accepted.

We recommend using a shipping method that includes insurance and offers tracking.

We are not responsible for returned items that get lost in the mail.